Terms of Service

1.1. AcademicOS is a brand and service of Dissemina SpA, a Chilean company, RUT 78.368.621-K, with its registered address at Los Militares 5620, Oficina 905, Las Condes, Santiago, Chile (hereinafter, "Dissemina" or "we").

1.2. By creating an account or paying for a plan, you accept these Terms and confirm that you have read the Privacy Policy. Section 11, Guarantee, refunds and cancellation, is our refund policy and forms part of these Terms.

1.3. If you use AcademicOS on behalf of an institution, a separate institutional contract or proposal may add to or modify these conditions; in case of any difference, that contract prevails for the accounts it covers.

• Account: your personal access to AcademicOS.
• Content: the data, texts, documents and files you record or upload.
• Profile plan: the free plan, with no end date (section 8.1).
• Pro: the full set of features: AI-powered CV import, AI-powered document analysis, 4 PDF templates, Word, FONDECYT CV in Word, evidence portfolio, document uploads and collaborators.
• AI analysis: each artificial intelligence processing of a document or a CV that you start.
• One-time payment: a plan paid once that does not renew (the Application Pass; also the one-time Annual plan, no longer sold, for those who bought it).
• Payment gateway: the provider that processes the payment (Paddle or MercadoPago).

3.1. AcademicOS lets you record, organize, keep up to date and export your academic record: 14 categories (publications, education, teaching, thesis supervision, projects and funding, among others), an optional public profile, and exports to PDF and Word, including a Word CV with the structure of the FONDECYT CV, depending on your plan. That document is a starting point, but it does not replace the Currículum Postulante you fill in within the ANID application system.

3.2. AcademicOS does not evaluate, weight or score your output, nor does it predict the outcome of any competition, evaluation or call. How each item is valued is decided by the institution or committee evaluating you.

3.3. AcademicOS does not send anything to external portals (ANID, FECYT, SNII/Rizoma, SIGEVA, CvLAC, Lattes, university systems or others). It leaves your data organized and exported so that you can upload or copy it. You are responsible for checking that what you submit meets the rules of each call.

3.4. The export templates follow the formats published by each institution at the time they were designed. If an institution changes its format, we will try to update it within a reasonable time, but we cannot guarantee that it matches changes the institution has not announced.

4.1. You must be at least 18 years old.

4.2. Your account information must be true. You are responsible for the accuracy of the Content you record and export.

4.3. Keep your credentials safe. If you suspect unauthorized use of your account, let us know immediately at hello@heydissemina.com.

4.4. You can sign in with your email and password or with your Google account.

You may not:

• use AcademicOS for illegal purposes or to record someone else's work as your own;
• attempt to access other people's accounts or data;
• upload content that infringes third-party rights, malicious software, or identity documents (ID card, passport) as evidence;
• automate the use of AI or exports to get around usage limits, resell the service or overload the infrastructure.

6.1. Your Content is yours. We claim no ownership over it.

6.2. You grant us a limited, non-exclusive, royalty-free license to store, process and display it only as necessary to provide the service to you (for example, to generate your exports or show your public profile if you turn it on). This license ends when you delete the Content or the account.

6.3. Public profile: it is optional and turned off by default. You choose what is shown and can turn it off at any time, with immediate effect.

6.4. Collaborators: if you give another person access to your account with a role, you are responsible for what that person does within the permissions you gave them.

6.5. The software, design, templates and the AcademicOS brand belong to Dissemina.

7.1. CV import and document analysis use an AI provider (Anthropic). They only run when you start them; before document analysis we ask for the consent described in the Privacy Policy.

7.2. AI can make mistakes. Its results are shown to you for review before they are saved; what you save is your responsibility.

7.3. AI included in each plan:

7.4. Fair use. To protect the service from abuse, we apply technical limits, such as a maximum number of analyses per minute. In addition, every plan with AI has a cap of 25 analyses in any 24 hours (a rolling window, not a calendar day). If we introduce a limit that affects normal use of a paid plan, we will announce it in the app and it will apply in accordance with section 19. When you reach a limit, the rest of AcademicOS keeps working; monthly allowances reset at the start of each calendar month.

8.1. Profile plan (free, with no end date)

Includes the 14 editable categories, an optional public profile, PDF export with 2 templates and export of all your data in JSON and CSV from Settings. It does not include AI, document uploads, Word or the FONDECYT CV. It does not expire or turn into a paid plan. We may change its features with the notice described in section 19, but we will never remove the ability to view and export your data and your documents. The Profile plan PDF ends with a discreet line linking to AcademicOS.app.

8.2. Welcome Pro (14 days, no card)

When you create your account you get 14 days of Pro without entering a payment method, with the AI described in section 7.3. When it ends, your account automatically moves to the Profile plan without losing any data and without any charge.

8.3. Application Pass (90 days, one-time payment)

Full Pro for 90 days: 30 AI analyses per month (with the daily cap in section 7.4), 4 PDF templates, Word, FONDECYT CV in Word, evidence portfolio, 5 GB of storage and collaborators. It is a one-time payment: it does not renew and you are not charged again. We email you 7 days before it ends; when it ends, your account moves to the Profile plan without losing data.

8.4. Annual

Full Pro for 12 months: 100 AI analyses per month (with the daily cap in section 7.4), 4 PDF templates, Word, FONDECYT CV in Word, evidence portfolio, 10 GB of storage and collaborators. It is paid with automatic renewal: it renews at the end of each year until you turn off the renewal (section 11.5).

• Turning off the renewal: you do it in one step from Settings → Subscription and keep your full year, up to the date you already paid for. You are not charged again.
• Turning it back on: while that year is still current, you turn it back on from the same place. The next charge is on the day the year you already paid for ends; with MercadoPago you authorize the renewal in one step and, until then, your access stays the same.
• One-time Annual plan: no longer offered since October 19, 2026. Those who bought it keep it until its end date and can turn on automatic renewal: with MercadoPago the first charge is on the day their year ends; with Paddle they are charged when they turn it on and their remaining days are added.

8.5. Pass credit toward the Annual plan

If you have an active Pass (paid 90 days ago or less) and move to the Annual plan, you only pay the difference between the Annual price and what you paid for the Pass, in the same currency (for example, USD 50 or CLP 44,000). The 12 Annual months start on the day of that payment and the Pass is included in them. The credit can be used only once and only with the same payment provider you used for the Pass. The first renewal charges the full Annual price when those 12 months end; with MercadoPago, after paying the difference you authorize the renewal in a second step.

8.6. Coupons

AcademicOS coupons give access to Pro for a set period. They are not discounts on a price and cannot be exchanged for money.

9.1. What you see is what you pay. In Chilean pesos, the price includes VAT. In US dollars, taxes are calculated based on your country and shown at checkout before you pay. The final amount is the one confirmed at checkout.

9.2. Payments in US dollars (USD): processed by Paddle, which acts as Merchant of Record: for those purchases, the seller to you is Paddle, which charges you, issues the receipt and handles any applicable taxes. Paddle's purchase terms, which you accept at checkout, also apply to that purchase; nothing in them reduces the guarantee in section 11.

9.3. Payments in Chilean pesos (CLP): processed by MercadoPago, and the seller is Dissemina SpA.

9.4. We do not store your card details; the payment gateway handles them.

9.5. We never show discounts or "previous prices" that were never charged.

10.1. The Annual plan is a subscription: it renews automatically at the end of each year and the new period is charged to the same payment method, until you turn off the renewal (section 11.5). The Pass does not renew and is not charged again; neither is the one-time Annual plan sold until October 19, 2026.

10.2. Advance notice: we email you 30 and 7 days before each automatic renewal of the Annual plan, with the date of the next charge.

10.3. Price changes: if the price changes, we will notify you by email at least 30 days in advance, and the new price will only apply from a renewal after that notice. You can cancel before then at no cost.

10.4. If you pay during the trial, you keep its days. You can buy the Pass or the Annual plan at any time during the 14-day welcome Pro trial: your paid term starts when the trial ends, so the days you had left are added to what you bought (rounded up to whole days in your favor). The Pass is charged when you pay. For the Annual plan, with Paddle the charge happens when you pay and the first renewal is moved by those days; with MercadoPago the first charge happens on the day the trial ends. The same applies to a coupon redeemed during the trial: its term starts when the trial ends.

10.5. If you already have a paid term, you do not lose days either. If you buy a Pass while you have a current term that does not renew (another one-time payment, a coupon, or a subscription whose renewal you turned off), the new term starts when the current one ends. If you get the Annual plan or turn on its renewal while you have a current one-time payment, the renewal starts when what you already paid for ends: with Paddle you are charged when you turn it on and the first renewal is moved by those days; with MercadoPago the first charge is on the day it ends. The exception is the Pass credit (section 8.5): there the 12 Annual months start on the day of payment. While you have a subscription that renews automatically, you first turn off the renewal and the Pass is added at the end of the paid period.

11.1. Annual guarantee

If you paid for the Annual plan (including the one-time Annual plan sold until October 19, 2026) and it does not work for you, request a refund within 14 calendar days of the payment and we will refund the full amount of that payment, with no need to explain why. The guarantee applies to the first purchase and also to the charge of each automatic renewal, counting 14 days from that charge. If you paid with the Pass credit, what you paid in that payment (the difference) is refunded. Once refunded, the Annual plan ends and your account moves to the Profile plan without losing data.

11.2. Pass guarantee

If you paid for the Pass and it does not work for you, request a refund within 7 calendar days of the payment and before your first export in an evaluation format (Word or FONDECYT CV); we will refund the full amount, with no need to explain why. Exporting a PDF or your data in JSON and CSV does not count as an export in an evaluation format. Once refunded, the Pass ends and your account moves to the Profile plan without losing data; if you bought it during the trial, you keep the trial days you had left.

11.3. Right of withdrawal and legal rights

These guarantees are in addition to your legal rights and do not reduce them. In Chile, the right of withdrawal under article 3 bis letter b) of Law 19.496 is respected. If the law of your country gives you a broader right of withdrawal or refund, that right applies.

11.4. How to request a refund

Write to us at hello@heydissemina.com from your account email, stating the plan and the payment date.

• If you paid in USD (Paddle): the refund is issued by Paddle, which is the seller for that purchase, to the same payment method.
• If you paid in CLP (MercadoPago): the refund is issued by Dissemina SpA through MercadoPago, to the same payment method.

Once approved, the money appears according to the timelines of the payment gateway and your bank. Before starting a chargeback with your bank, write to us: resolving it directly is usually faster.

11.5. Turning the renewal off and back on

You can turn off the renewal yourself in Settings → Subscription, with the "Automatic renewal" switch, whether you paid with Paddle or with MercadoPago: you confirm in a single step and, if you want, tell us why (this is optional). We email you the confirmation right away. You can also turn it off with a pending charge: the charge is not retried and you keep access until the end of the grace period in section 12 (if it has already ended, your account moves to the Profile plan at that moment). If you cannot sign in to your account, ask at hello@heydissemina.com and we will do it for you.

When you turn it off, you keep your plan until the end of the paid period, and then your account moves to the Profile plan without losing any data. While that period is still current, you can turn the renewal back on from the same place: with Paddle the same subscription is reactivated; with MercadoPago, which does not reactivate a canceled subscription, you authorize a new one whose first charge is on the day your paid period ends, and until then your access stays the same. We confirm the date of the next charge by email. If you turned it off with a pending charge, to come back you subscribe again. Turning off the renewal does not by itself trigger a refund; if you are within the guarantee period and want your money back, request it as described in section 11.4.

The Pass and the one-time Annual plan (no longer sold) do not renew: there is nothing to cancel and you keep access until their end date, which you can see in Settings → Subscription.

11.6. Other cases

Outside the guarantee and what the law requires, partial periods are not refunded, unless we significantly reduce what your paid plan includes (section 15.2) or shut down the service (section 13.4); in those cases we refund the unused portion. A full refund or a chargeback of a payment, including a one-time payment, ends the access that payment gave at that moment.

If a renewal charge fails, you keep full access during a grace period of 7 days if you pay with Paddle or 10 days if you pay with Mercado Pago (Chile) while we try to complete the payment. If the payment has not been completed by the end of the grace period, your account moves to the Profile plan without losing any data. We do not charge fees for failed payments.

13.1. We never delete your data for non-payment. If your paid plan ends, is canceled or the charge fails, your Content stays saved in the Profile plan. The only exception is an account unused for 3 years (section 13.5).

13.2. You can always export it: the Profile plan lets you download all your data in JSON and CSV, and your supporting documents in ZIP or PDF, from Settings, and your CV in PDF.

13.3. You can delete your account whenever you want from Settings. Deletion is permanent and is governed by the Privacy Policy. If you have an active renewal, it is canceled when you delete the account.

13.4. If we ever decide to shut down AcademicOS, we will notify you at least 90 days in advance so you can export your data, and we will refund the unused portion of paid plans.

13.5. Inactive accounts. If you go 3 years without using your account and have no active paid plan, we will email you 30 days and 7 days before deleting it. To keep it, just sign in; if you do not, we delete it along with your records and documents, as in section 13.3. Using the account includes signing in and using the app with an open session.

14.1. If you subscribed to a plan before these Terms took effect, you keep your price and conditions at least until your next renewal.

14.2. Before any change to the price or conditions of your plan, we will notify you by email 30 days in advance, and you can cancel at no cost.

15.1. We work to keep AcademicOS available at all times, but there may be interruptions due to maintenance, provider failures or other causes. We do not guarantee an error-free service.

15.2. We may improve or change features. If a change significantly reduces what a current paid plan includes, we will notify you 30 days in advance and you can cancel with a proportional refund for the unused period.

16.1. AcademicOS is a tool for organizing and exporting. We are not responsible for the outcome of applications, competitions or evaluations, nor for third-party decisions based on what you submit.

16.2. To the extent permitted by law, our total liability to you is limited to the amount you paid for AcademicOS in the 12 months before the event giving rise to it. Nothing in this clause limits the non-waivable rights granted to you by Law 19.496 or any other applicable law.

17.1. If you seriously breach these Terms (for example, section 5), we may suspend your account, with prior notice by email except in a security emergency. We will give you the chance to export your data, unless doing so would facilitate the breach or a legal obligation prevents it.

17.2. You can stop using AcademicOS and delete your account at any time.

18.1. We send you service emails that you cannot turn off while you have an account, such as your email verification, notices about the end of Welcome Pro, payment confirmations, the advance renewal notice and failed payment notices.

18.2. News or marketing emails are only sent with your consent, which you can withdraw from Settings or with the unsubscribe link in each email.

19.1. We may modify these Terms. We will publish the new version with its date and, if the change is significant, we will notify you by email at least 30 days in advance.

19.2. For existing accounts, the new version takes effect 30 days after it is published. If you do not agree, you can cancel your plan or delete your account before that date. Changes never take away the price and conditions protected by section 14.

20.1. These Terms are governed by Chilean law.

20.2. If you are a consumer, you keep the rights granted to you by Law 19.496 on the Protection of Consumer Rights and by the law of your country of residence. You can file a complaint with SERNAC or, if you live in another country, with the relevant consumer protection authority, and before the competent courts under the applicable law.

20.3. The processing of your personal data is governed by the Privacy Policy. We apply the principles and rights of Law 19.628 and Law 21.719 (in force from December 1, 2026), as well as the data protection rules of your country where applicable.

Support, refunds, legal matters and privacy: hello@heydissemina.com.

Dissemina SpA · RUT 78.368.621-K · Los Militares 5620, Oficina 905, Las Condes, Santiago, Chile.